defective claim

defective claim form

Thank you for submitting your form!

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

First Name *

Last Name *

Email *

What is your order number *

Proof of purchase (receipt or screenshot of order confirmation) *

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Company name

Where did you purchase your product? *

b, halfmoon site another retailer

Product you are claiming *

What date did you purchase your product? *

Where is your product stored whilst not in use? *

What is wrong with your product? *

Please provide clear photos of the entire product with logo visible, as well as any close ups of the issue *

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Unfortunately we are not able to process this claim. Please reach out to the retailer that you purchased your product from.