Shipping policy

 

How long will it take my order to ship?
Our team is working within a fulfillment time of 2-3 business days before shipping from when your order was placed. Thank you in advance for your patience as we work to get your orders out as quickly as possible. Please note, once your order is ready to ship, you will receive tracking information via email.
How are orders shipped?
We use a variety of couriers when shipping our orders, including Canada Post, Purolator, UPS and FedEx as well as local delivery companies. Once your order ships, we will email you a tracking number that will provide details on which courier it shipped with and when it is expected to arrive.
How much does shipping cost?
Shipping is automatically calculated at checkout. We offer free shipping on orders over $130 CAD and $100 USD before tax, and after any promotions or discounts have been applied. Please note that some country/region restrictions apply.
Which regions are not eligible for free shipping?

Orders shipping to the Yukon, Northwest Territories, and Nunavut, Canada, plus Alaska and Hawaii, USA are not eligible for free shipping.
Where do you ship to?
We ship internationally please contact hello@bhalfmoon.com for support on orders outside of Canada and the United States.
Can I pay for expedited shipping?
At this time we are only offering standard delivery service, and are not offering expedited shipping options at checkout.
Do you offer curbside pick up?
We are unable to facilitate order pick up from our warehouses at this time.
Can I edit the address on my order?
Once an order is placed, we are unable to edit or make changes. If there is an address issue with your order, please email us at hello@bhalfmoon.com with the details of the change, as we can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment.
Why was my credit card charged but my order still hasn't shipped?
Prepayment is required for all orders placed through our site. As soon as your order leaves our warehouse you will receive an email with tracking information.
My order has shipped but seems to be delayed. Why is this?
Continue to keep an eye on your tracking number to follow the status of your order. If your order is taking longer than 5 business days, please reach out to hello@bhalfmoon.com
How do I know if my order has been lost?
Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding!

If you still have not received your order please reach out to us at hello@bhalfmoon.com and a member of our team will investigate. Please note that claims for lost orders may take up to 8 business days to resolve.
What if my order has been marked as delivered but I haven't received it?
If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know by emailing hello@bhalfmoon.com and we will investigate.